TERMS &
CONDITIONS.

Clearsupps.in (the “Website”) is operated in India by Iron Asylum India Private Limited (“Clear Supps”, “we”, “us” or “our”) under licence from the global brand owner, Black Essentials USA LLC. These Terms & Conditions (“Terms”) govern your access to the Website and purchases made through it. Our Privacy Policy, Shipping Policy and Return & Refund Policy, as displayed on the Website, form part of these Terms.

By accessing the Website, creating an account or placing an order, you confirm that you have read and accepted these Terms. If you do not accept them, do not use the Website or place an order.

You may place an order only if you are legally capable of entering into a binding contract under applicable Indian law. Products must be purchased and used responsibly.

We make reasonable efforts to display product names, ingredients, nutritional information, directions, warnings, images, colours, sizes, pack quantities and availability accurately. Screen settings and periodic packaging or formulation updates may cause minor differences between the Website and the delivered product. The label on the product delivered to you is the final product-specific reference. If there is a material conflict, contact us before use.

All products and offers are subject to availability. We may limit quantities, withdraw products or correct genuine typographical or pricing errors. If a correction materially affects an accepted order, we will inform you and offer cancellation with a full refund.

Prices for domestic orders are displayed in Indian Rupees (INR). Applicable taxes, delivery charges, discounts and the final payable amount will be shown at or before checkout. Prices and promotions may change prospectively without notice, but changes will not alter the confirmed price of an accepted order except where a clear and genuine error has occurred.

Payments are processed through authorised third-party payment providers. Available methods may include cards, UPI, net banking, wallets, Cash on Delivery or other methods shown at checkout. Your order may not be processed if payment is declined, reversed, unauthorised or flagged for verification. We do not store complete card details.

Submitting an order is your offer to purchase. An automated order confirmation acknowledges receipt but does not by itself mean that we have accepted the order. Acceptance occurs when we dispatch the product or otherwise expressly confirm acceptance.

You may request cancellation before dispatch by contacting us immediately. Once an order has been dispatched, cancellation, return and refund will be handled under the applicable Shipping Policy and Return & Refund Policy. We may cancel an order for genuine reasons including non-payment, stock unavailability, incorrect pricing, duplicate orders, suspected fraud, delivery restrictions or legal requirements. If we cancel a prepaid order, the amount collected for the cancelled item will be refunded to the original payment method.

Delivery dates are estimates and may vary because of destination, courier capacity, weather, public restrictions or other circumstances. You must provide a complete and accurate delivery address and a reachable phone number. We may share the minimum information required with logistics partners to fulfil delivery.

Risk of loss or damage passes to you upon delivery to you or your authorised recipient, subject always to your rights for damaged, defective, missing or incorrect products under applicable law and our published policies. Inspect the parcel promptly and report any issue within the period stated in our Return & Refund Policy.

Returns, replacements, exchanges and refunds are governed by our Return & Refund Policy displayed on the Website. Food and supplement products that have been opened or used may be non-returnable for safety, hygiene and tamper-control reasons, except where the product is damaged, defective, misdescribed, unsafe, adulterated, counterfeit, incorrect or otherwise returnable under applicable law.

Nothing in these Terms or our policies removes any mandatory remedy available to you under the Consumer Protection Act, 2019 or other applicable law.

Offers, coupon codes, gifts, bundles, loyalty benefits and promotions may have additional terms shown with the offer. Unless expressly stated otherwise, they cannot be combined, exchanged for cash, transferred or applied retrospectively. We may refuse or reverse a benefit obtained through duplication, manipulation, automated abuse, misrepresentation or fraud. If we materially change or cancel a promotion after accepting an eligible paid order, your statutory rights and any applicable refund rights remain unaffected.

You may use the Website only for lawful personal or business purchasing purposes. You must not:

The Website may use or link to third-party services, including Shopify, payment providers, logistics providers, social networks and analytics services. Third-party services are governed by their own terms and privacy practices. We are not responsible for an independent third-party website that we do not control, but this does not reduce our responsibility for our own obligations or for service providers acting on our behalf where applicable law makes us responsible.

The Website and its content, including trademarks, trade names, logos, product names, graphics, photographs, videos, copy, layouts and software, are owned by or licensed to Iron Asylum India Private Limited, Black Essentials USA LLC or their respective licensors. You may view the Website and retain order-related records for personal use. You may not copy, modify, publish, distribute, sell, license, frame, reproduce or commercially exploit protected content without prior written permission, except where permitted by law.

If you submit a review, photo, video, testimonial or other content, you confirm that it is truthful, based on your genuine experience, lawful and does not violate any person’s intellectual property, privacy or other rights. You retain ownership of your content, but grant us a non-exclusive, worldwide, royalty-free licence to host, reproduce, format and display it for operating and promoting Clear Supps, subject to applicable law and our Privacy Policy.

We may moderate or remove content that is unlawful, fraudulent, abusive, irrelevant, contains personal data, makes prohibited medical claims or violates these Terms. We will not suppress a genuine negative review merely because it is negative.

We aim to keep the Website secure, accurate and available, but it may occasionally be unavailable for maintenance or because of circumstances outside our reasonable control. The Website and general educational content are provided on an “as available” basis and are not medical advice. Product-specific commitments expressly stated on the product label, order confirmation or applicable policy continue to apply.

Nothing in these Terms excludes any warranty, guarantee, condition, duty or liability that cannot lawfully be excluded.

To the maximum extent permitted by law, neither Clear Supps nor its licensors will be liable for indirect or consequential loss arising solely from use of, or inability to access, the Website where that loss was not reasonably foreseeable. For a Website-related claim that may lawfully be limited, our aggregate liability will not exceed the amount paid for the order giving rise to that claim.

This limitation does not apply to fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, defective-product liability, breach of mandatory consumer rights, or any liability that cannot be excluded or limited under Indian law.

You are responsible for direct losses, costs or third-party claims caused by your unlawful use of the Website, your intentional misuse of a product contrary to clear label directions, your infringement of another person’s rights, or your material breach of these Terms. This clause will apply only to the extent permitted by law and will not make you responsible for our negligence, defective products or breach of legal duty.

We will not be responsible for delay or failure caused by events beyond our reasonable control, including natural disasters, epidemic or pandemic conditions, war, civil disturbance, government action, transport disruption, courier interruption, labour disruption, utility failure, internet outage or cyberattack, provided that we take reasonable steps to reduce the effect. This clause does not remove any refund or other right that applicable law requires us to provide.

Our collection and use of personal data are explained in our Privacy Policy. By using the Website or placing an order, you agree to receive transactional electronic communications relating to your account, order, payment, delivery, safety notice or support request. Marketing communications will be sent only as permitted by law and applicable consent choices, and you may opt out through the method provided in the communication.

We may restrict or suspend access to the Website or an account where reasonably necessary to protect users, investigate fraud, comply with law, address a security issue or respond to a material breach of these Terms. Where appropriate, we will provide notice and an opportunity to resolve the issue. Termination does not affect rights or obligations already accrued, including payment, delivery, refund, intellectual property and dispute provisions.

These Terms, the Website and transactions made through clearsupps.in are governed by and construed in accordance with the laws of India, including, where applicable, the Indian Contract Act, 1872, the Information Technology Act, 2000, the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, the Food Safety and Standards Act, 2006 and applicable rules and regulations.

Subject to any mandatory consumer-forum jurisdiction and other non-waivable rights available under applicable law, the courts at Bengaluru, Karnataka, India shall have exclusive jurisdiction over disputes arising from these Terms or the Website. Before commencing court proceedings, the parties should first attempt in good faith to resolve the dispute through the grievance process below.

Please send your complaint with your name, contact details, order number (if applicable), a clear description of the issue and supporting documents. Our designated Grievance Officer will acknowledge a consumer complaint within 48 hours of receipt and aim to resolve it within one month, in accordance with applicable Indian ecommerce rules.

You may also use the National Consumer Helpline at 1915 or the official consumer grievance channels made available by the Government of India.

If any provision of these Terms is held invalid or unenforceable, it will be limited or removed only to the minimum extent necessary and the remaining provisions will continue in effect. A delay or failure to enforce a provision is not a waiver. We may assign our rights and obligations as part of a lawful business transfer, merger or restructuring, provided your rights are not materially reduced. You may not transfer your account or contractual rights without our written consent.

These Terms and the policies incorporated into them constitute the agreement governing your use of the Website and purchases, without excluding any representation or right that cannot lawfully be excluded.

We may update these Terms to reflect changes in law, products, services or business practices. The updated version will be posted on this page with a revised “Last updated” date. Material changes will apply prospectively and, where required, will be communicated through an appropriate notice. Changes will not retrospectively remove rights that arose from an order placed before the change.